Comments on: Conflicting messages are not our way of thanking you-learning from apologizing http://www.practicalconversations.com/2009/12/01/conflicting-messages-are-not-our-way-of-thanking-you-learning-from-apologizing/ Exploring how we sustain web and social media conversations. Sat, 04 Sep 2010 17:09:19 +0000 hourly 1 By: Kevin Micalizzi http://www.practicalconversations.com/2009/12/01/conflicting-messages-are-not-our-way-of-thanking-you-learning-from-apologizing/#comment-12 Kevin Micalizzi Tue, 01 Dec 2009 23:53:18 +0000 http://www.practicalconversations.com/?p=234#comment-12 Thanks Sarah! <a href="#comment-2131" rel="nofollow">@Sarah LaLiberte </a> Thanks Sarah! @Sarah LaLiberte

]]> By: Sarah LaLiberte http://www.practicalconversations.com/2009/12/01/conflicting-messages-are-not-our-way-of-thanking-you-learning-from-apologizing/#comment-11 Sarah LaLiberte Tue, 01 Dec 2009 19:28:32 +0000 http://www.practicalconversations.com/?p=234#comment-11 Kevin, Honesty is always the best policy and your quick and transparent apology is refreshing. Kudos to another job well done. We (all) aren't perfect and simply acknowledging that a mistake was made, accepting responsibility, and putting measures in place to make sure it doesn't happen again was a wonderful response. Sarah LaLiberte, GY&K (@gyktweets) Kevin,

Honesty is always the best policy and your quick and transparent apology is refreshing. Kudos to another job well done. We (all) aren’t perfect and simply acknowledging that a mistake was made, accepting responsibility, and putting measures in place to make sure it doesn’t happen again was a wonderful response.

Sarah LaLiberte, GY&K (@gyktweets)

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