About
Engaging in online conversations is challenging, especially when you are one person communicating with many (friends, family, coworkers, customers, etc.) There is a growing list of tools available to help you engage in online conversations, but the tools alone don’t guarantee success.
It’s easy to start, but challenging to maintain. This blog explores how people from a variety of industries are finding ways to make it work. We’ll look at some of the tools available to assist and as we discover them, share other bits of information useful to having successful online conversations.
If you have a great system for approaching and maintaining your social media conversations, please let us know!
About The Authors
Kevin Micalizzi (@kevinmic) launched this blog as a vehicle to explore specifically how people are leveraging the new online social technologies. Kevin has worked professionally with the web since 1995 and has a degree focused on interpersonal communication. The shift to more social interaction on the web blends his passion for communication and internet technologies (and his ongoing need to bring structure, process, and order). More information on Kevin can be found at his personal blog kevinmic.com.
Matthew Turner (@onMatt) joined Practical Conversations in 2009. Matt is a consultant who has worked professionally with the web since 1997 and has a degree in Business Administration from Southern New Hampshire University.
Matt is looking to explore how Social Media tools may be effectively used in client/customer support and relations to provide open and transparent communication and how this can add value to successful organizations. More information about Matt may be found on his personal blog onMatt.com.
